How we use your information.

Effective September 6, 2026

Who is responsible

Pacific West Estate Care is responsible for personal information collected through this website. Our owner handles privacy questions and requests at pacificwestestatecare@gmail.com or 672-238-9999.

Information and purpose

Our assessment form collects your name, phone number, email, property location and type, requested service, contact and timing preferences, and any message you choose to include. We use these details to respond, assess service availability and discuss your requested care. A community name is sufficient for an initial inquiry; a full street address is not necessary.

Submitting a request allows us to contact you about that inquiry. It does not subscribe you to marketing. Please avoid alarm codes, keys, entry instructions and precise vacancy dates; we arrange sensitive access information separately.

Delivery and service providers

FormSubmit processes the form and forwards it to our Gmail inbox. Its documentation states that submissions are archived for 30 days. Website hosting, email delivery and spam prevention providers may process technical information such as IP addresses, browser details and request logs. These providers may process information outside Canada, where local laws may apply.

Read FormSubmit’s privacy policy and Google’s privacy policy. Information is used to handle your inquiry, provide requested services and meet applicable obligations. We do not sell inquiry information. Sharing with a contractor for further work is arranged with you, except where disclosure is legally required or permitted.

Retention and safeguards

Inquiry messages in our inbox are separate from FormSubmit’s archive. We keep information only for as long as reasonably needed to handle the inquiry, deliver agreed services and meet legal or recordkeeping obligations, then delete or anonymize it. Contact us about the retention or deletion of a particular inquiry.

Website submissions use HTTPS in production. Access to inquiry information should be limited to people who need it for the purposes described here. No internet transmission or email system can be guaranteed completely secure. Unsubmitted form details are not saved by this website and leave the page when you reload or navigate away.

Pacific West Concierge

The concierge offers quick answers and, when available, AI chat powered by OpenAI. Chat messages are sent through our secure website backend to OpenAI to answer your question. AI answers may contain mistakes; our team confirms service details. Please do not enter names, contact details, property addresses, access codes or precise vacancy dates in chat.

We do not save chat transcripts in our website database or email ordinary conversations. OpenAI may retain data under its service and abuse-prevention policies. The conversation remains on this page until you leave, reload or start a new chat. We keep temporary hashed network identifiers and usage counts to limit abuse; they expire within two days. We do not send these identifiers to analytics.

The separate follow-up form asks for your contact details, general property area, property type, service needs and contact preferences. When you choose to send it, FormSubmit forwards those details to our team. It does not include your chat transcript and does not subscribe you to marketing.

Analytics and cookies

Google Analytics and Microsoft Clarity are optional and load only after you allow analytics. Google measures visits, traffic sources, approximate location, devices, time on the site and important button activity. Clarity helps us understand page use through heatmaps and masked session recordings. Form and chat areas are masked. Our analytics events never include contact details, property details, form messages or chat contents. Google receives page addresses without query strings or fragments. Clarity is not loaded on pages with query strings or fragments.

Read how Google uses information from sites that use its services and Microsoft handles personal information.

You can change your choice at the bottom of the page. Turning analytics off reloads the page; your browser may retain existing cookies until you clear them. No advertising pixels have been added. Hosting, email and spam prevention providers may keep necessary technical logs. The owner’s daily email contains aggregate analytics counts, not individual visitor alerts or private messages.

Your choices and requests

You can request access to your personal information, ask us to correct inaccuracies, request deletion, withdraw consent to future use, or raise a privacy concern using the contact details above. We may need to verify your identity and explain any legal limits on a request. Withdrawing necessary information may prevent us from completing the service you requested.

If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia. We update this policy when our practices change and publish the current effective date here.