Clarity comes first.

Each visit follows an agreed visual property-care checklist: accessible exterior and interior areas, visible signs of water or weather damage, doors and windows, HVAC status, appliances and other property-specific concerns. We document our observations and photographs in a digital report.

We document what we can observe and contact you promptly using the communication protocol agreed during onboarding. We explain the concern, recommend next steps, and coordinate approved work with appropriate professionals.

No. Visits are visual property-care observations, not technical building inspections, continuous monitoring, a security guarantee, or a substitute for inspections by licensed trades. Concealed conditions and events between visits may not be detected.

The Pacific Estate Membership is $299 CAD per month and includes approximately one scheduled property visit per week, the agreed checklist, a digital report with photographs, prompt communication about unusual findings, and mail and small parcel collection.

Additional visits, concierge services, maintenance, major repairs, renovations, painting projects, licensed-trade work, materials and third-party contractor charges are quoted separately. We seek your approval before arranging additional work.

Yes. Where regulated or licensed work is required, we coordinate qualified professionals. Pacific West Estate Care does not represent visual visits or general property oversight as licensed-trade services.

We agree key handover, authorized access, contractor entry and return arrangements during onboarding. Share access codes only through the agreed private process, never through the website inquiry form.

We welcome inquiries from West Vancouver, North Vancouver, Vancouver West Side, Burnaby, Richmond, South Surrey, White Rock, Langley, Maple Ridge, Abbotsford and surrounding communities. We confirm service availability and scheduling for your address during the assessment.

Yes. Arrival preparation, vacation departure preparation, seasonal care and post-storm checks are available separately. We agree the checklist, timing and costs before arranging the service.

Inspection requirements vary by policy and circumstances. Ask your insurer what frequency and documentation your property requires, then share those requirements so we can discuss an appropriate schedule. We do not guarantee insurance compliance or coverage.